Frequently Asked Questions

For new clients, please arrive 5-10mins before the scheduled appointment, so you can fill out some important paperwork that helps us use your consult time most effectively. Our therapists aim to run on time wherever possible, so please ensure you are on time or a few minutes early.  

If you are late to an appointment, we are not able to extend the appointment as it is not fair to the next client.

We only require GP referrals for:

• Workers Compensation claims
• MAIB (car accidents covered by insurance)
• Department of Veterans Affairs (DVA)
• Enhanced Primary Care (EPC) patients
• All other clients are welcome to book online (45min Initial) or call and make an appointment without a referral.

We have HICAPS for immediate claim of private health insurance rebates for all appointments.  We accept Eftpos, Visa, Mastercard and cash.  We do expect full payment on the day of your appointment.  

EPC (GP Management Plan) clients can be reimbursed their Medcare rebate at the time of their appointment, saving a trip to Medicare.

We do charge non-attendance and late cancellation fees.

We require 24hrs notice for any changing or cancelling of appointments so we can offer your time slot to other clients.  We send email appointment confirmations as well as a reminder email message the day beforehand as an extra reminder.  

We do charge non attendance and late cancellation fees.

FLEX is a fresh and growing business.  We are so appreciative of the lovely clients we have and the sense of community.

If you are impressed with our service, please recommend FLEX to your friends, family or colleagues.  

We are always keen to hear your ideas and feedback, so we can continue improving.

Same day appointments are usually available if you book online or call in the morning.

Monday: 8:00 - 6:15
Tuesday: 8:00 - 6:15
Wednesday: 9:30 - 6:15
Thursday: 8:00 - 6:15
Friday: 8:00 - 6:00
Saturday: 8:30 - 10:30
Sunday: Closed

Online bookings make it easy to book in for physiotherapy, massage and class appointments anytime.

We have extra covid-19 related protocols in place to keep everyone safe.

Our staff are all fully vaccinated, and we appreciate your compliance with checking in and sanitising every time you visit.